dr77 Privacy Policy

Introduction

dr77 ("we", "our", "platform") provides a safe and reliable online gaming environment for users in Bangladesh. This privacy policy ("policy") describes how we collect, store, process, and disclose your personal information when you use the website https://dr77.cam ("site").

By registering on our site or using our services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our site.

This policy may be updated from time to time. When changes are made, we will revise the "Last Updated" date at the top of the page. For significant changes, we will send a notification to your registered email. We recommend reviewing this policy regularly.

1 What Information We Collect

1.1 Registration and Account Information

When you create an account at dr77, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or older may register)
• Email address
• Mobile number
• Chosen username and password (stored in encrypted form)
• National ID or passport number (if identity verification is required)

1.2 Financial Information

To process deposits and withdrawals, we may collect the following information:

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

We never store full bank card numbers or full payment PINs. All financial information is secured through SSL encryption.

1.3 Usage Information

When you use our site, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, links clicked, and time spent
• Gaming history (play time, bet amounts, results)
• Cookies and session data

1.4 Communication Information

When you contact us via live chat or email, a record of that conversation may be stored. This is used to improve service quality and to resolve disputes.

2 How We Use Your Information

dr77 uses the information collected for the following purposes:

2.1 Account Management and Identity Verification

Information is used to create, manage, and secure your account, and to verify your age and identity. This ensures that only eligible individuals can use the platform.

2.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals, provide transaction history, and prevent financial fraud.

2.3 Service Improvement

Usage information is analyzed to improve the user experience, introduce new games and features, and resolve technical issues.

2.4 Security and Fraud Prevention

Information is used to detect suspicious activity, keep accounts secure, and prevent unauthorized access.

2.5 Communication and Support

Contact information is used to respond to your inquiries, provide technical support, and send important account-related notifications.

2.6 Responsible Gaming

Information is used to analyze gaming history, identify unusual or potentially harmful behavioral patterns, and provide responsible gaming support.

3 Cookie Policy

The dr77 site uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

3.1 Essential Cookies

These cookies are essential for the core functionality of the site. They include maintaining login sessions, ensuring security, and keeping basic functionality active. Without these cookies, the site will not work properly.

3.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language preference and display settings). This ensures a more personalized experience on each visit.

3.3 Analytics Cookies

We may collect anonymized analytics data to analyze site traffic and improve our services. This information does not identify you personally.

Cookies can be disabled from your browser settings. However, this may limit some functionality of the site.

4 Information Disclosure and Third Parties

dr77 does not sell your personal information to any third party. However, information may be shared in certain circumstances:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposits and withdrawals. These partners are required to comply with strict security standards.

4.2 Technology Service Providers

We work with trusted technology partners for site operation, cloud storage, cybersecurity, and technical support. These partners are required to operate under strict confidentiality agreements.

4.3 Legal Obligations

In the case of a court order, government directive, or legal obligation, we may be legally required to disclose relevant information to the appropriate authorities.

4.4 Fraud Prevention

In cases of serious financial fraud or online security breaches, relevant information may be shared with the relevant authorities or industry partners.

4.5 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be part of the transferred assets. In such cases we will notify you in advance, and the new entity will be required to comply with the same privacy standards.

5 Data Protection and Security

dr77 applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transfers are secured through 256-bit SSL encryption.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are stored.
• Two-Factor Authentication: You are provided with the option to enable two-factor authentication for additional security on your account.
• Security Monitoring: A round-the-clock automated monitoring system detects suspicious activity.
• Limited Access: Only authorized staff can access your information, and only to the extent necessary.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.

However, complete security cannot be guaranteed when transmitting information over the internet. While we are committed to providing the highest level of protection, users also bear partial responsibility for keeping their own passwords secure.

6 Data Retention Period

dr77 retains your personal information only for as long as necessary:

6.1 Active Accounts

All information is retained while your account is active. Even after an account is closed, some information may be retained for a specified period due to legal obligations.

6.2 Financial Records

Transaction records may be retained for an extended period for the resolution of financial disputes and legal requirements.

6.3 Inactive Accounts

Data from accounts that have been inactive for a long period may be gradually anonymized or deleted. We will send a notification to your registered email before this process.

7 Your Rights

As a user of dr77, you have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. We are committed to responding within 30 business days.

7.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. This can be done directly from account settings or through our support team.

7.3 Right to Erasure

You may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or legitimate business requirements.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. To unsubscribe from promotional emails, use the "Unsubscribe" link at the bottom of each email.

7.5 Right to Data Portability

You may request to receive your data in a structured, commonly used format.

To exercise these rights, contact our support team via live chat or email.

8 Privacy of Minors

dr77 strictly provides services only to persons aged 21 or older. We do not knowingly collect personal information from any minor.

If any person registers with a false age, their account will be closed immediately and the stored information will be deleted. If you believe a minor has registered on our site, please contact us.

9 International Data Transfers

While dr77 primarily operates in the Bangladesh market, our servers and technology partners may be located in various countries. For data transfers, we ensure that the receiving party complies with appropriate privacy and security standards.

Industry-standard agreements and security measures are in place for all international data transfers. Your information is never transferred through unsecured channels.

10 Policy Changes

We reserve the right to update this privacy policy at any time. Depending on the nature of the change, we will notify you in the following ways:

• Minor changes: The "Last Updated" date on the page will be revised.
• Significant changes: A notification will be sent to your registered email.
• Fundamental changes: A notification will be shown at login and your explicit consent will be obtained.

Continued use of the site after any changes will be considered as your acceptance of the updated policy.

11 Other Policies and Terms

This privacy policy is part of our overall legal framework. To understand the complete legal terms, we recommend also reading our other policy documents:

• Terms and Conditions — Overall terms for use of the service
• Responsible Gaming — Safe gaming guidelines
• FAQ — Common questions and answers

If any conflict arises between this privacy policy and the other documents referenced, this privacy policy will prevail.